979Jili Privacy Policy
Your Data Protection & Security

979Jili Casino Philippines is committed to protecting your privacy and personal data. This policy explains what information we collect, how it’s used and protected, and your rights as a player. We follow the Philippine Data Privacy Act, GDPR principles, and global data-protection best practices to ensure transparency and security.

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Last Updated: February 14, 2026 | Effective Date: February 1, 2026

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256-Bit SSL Encryption

Bank-level encryption protects all your data during transmission and storage

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PH Data Privacy Act

Fully compliant with Philippine Data Privacy Act of 2012 and NPC regulations

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GDPR Standards

Meets international GDPR data protection standards for your security

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Regular Audits

Quarterly third-party security audits ensure ongoing protection

Information We Collect

979Jili collects various types of personal information necessary to provide our gaming services, ensure security, comply with legal obligations, and improve user experience. We collect only information that is essential for these purposes and handle all data with the utmost care and security.

1. Registration Information

When you create a 979Jili account, we collect basic identifying information:

  • Mobile Number: Your primary contact and login credential
  • Email Address: For account recovery and important communications
  • Password: Stored in encrypted form, never in plain text
  • Username: Your chosen display name (if different from mobile number)
  • Date of Birth: To verify you're 18+ and for birthday bonuses
  • Referral Code: If you were referred by another player

2. Verification and KYC Information

To comply with Philippine gaming regulations and prevent fraud, money laundering, and underage gambling, we collect Know Your Customer (KYC) documents:

  • Government-Issued ID: Philippine Passport, Driver's License, UMID, SSS ID, PhilHealth ID, or similar official identification
  • Proof of Address: Recent utility bills, bank statements, or government correspondence showing your residential address
  • Selfie Verification: Photo of you holding your ID for identity confirmation
  • Full Legal Name: Must match your official identification documents exactly

3. Financial and Payment Information

To process deposits and withdrawals, we collect payment-related data:

  • E-Wallet Details: GCash, PayMaya, or GrabPay account numbers linked to your gaming account
  • Bank Account Information: Bank name, account number, account holder name for bank transfers
  • Transaction History: Complete records of all deposits, withdrawals, and transfers
  • Payment Method Preferences: Your saved payment methods for faster transactions

Important Note: We do NOT store full credit/debit card numbers or CVV codes. Card payments are processed through PCI-DSS compliant third-party payment processors who handle this sensitive information securely.

4. Gameplay and Activity Data

To provide gaming services and ensure fair play, we automatically collect:

  • Game History: Records of all games played, bets placed, wins, and losses
  • Bonus Usage: Tracking of bonus claims, wagering progress, and bonus-related activities
  • Session Information: Login times, logout times, session duration, and frequency
  • Betting Patterns: Analysis for responsible gaming monitoring and fraud detection
  • VIP Level Progress: Cumulative wagering amounts and tier progression

5. Device and Technical Information

When you access 979Jili, we automatically collect technical data:

  • IP Address: Your internet connection's unique identifier for security and geographic verification
  • Device Information: Device type, model, operating system, browser type and version
  • Connection Data: Network provider, connection type (WiFi/mobile data), connection quality
  • App Version: Version of 979Jili mobile app or web browser you're using
  • Cookies and Similar Technologies: Small files stored on your device for session management and preferences

6. Communications and Support Interactions

When you contact customer support or communicate with us, we collect:

  • Support Tickets: Complete records of your inquiries and our responses
  • Live Chat Transcripts: Text logs of live chat conversations with support agents
  • Email Correspondence: All emails exchanged between you and 979Jili
  • Phone Call Recordings: Audio recordings of support calls (with notice provided at call start)
  • Feedback and Surveys: Your responses to satisfaction surveys or feedback requests

How We Use Your Personal Information

979Jili uses your personal information for specific, legitimate purposes that are essential to providing our gaming services and protecting both you and our platform. We never use your data for purposes you haven't consented to.

1. Account Management and Service Provision

  • Creating and maintaining your gaming account
  • Processing your login authentication and session management
  • Enabling gameplay across our 3000+ game library
  • Tracking VIP level progression and benefit eligibility
  • Managing your account preferences and settings
  • Providing customer support and resolving issues

2. Financial Transaction Processing

  • Processing deposits from GCash, PayMaya, bank transfers, and other payment methods
  • Executing withdrawal requests to your designated e-wallet or bank account
  • Verifying payment source legitimacy for anti-money laundering compliance
  • Generating transaction receipts and financial statements
  • Reconciling account balances and investigating discrepancies

3. Verification and Security

  • Verifying your age to prevent underage gambling (18+ requirement)
  • Confirming your identity to prevent identity theft and fraud
  • Detecting suspicious activity patterns that may indicate account compromise
  • Investigating and preventing bonus abuse or multi-accounting violations
  • Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
  • Protecting against unauthorized access, hacking attempts, and security breaches

4. Compliance with Legal Obligations

  • Fulfilling requirements under Philippine gaming licenses and regulations
  • Responding to lawful requests from government authorities, regulators, or law enforcement
  • Maintaining records as required by anti-money laundering laws (typically 5-7 years)
  • Reporting suspicious transactions to appropriate authorities when legally required
  • Complying with tax reporting obligations where applicable

5. Marketing and Promotional Communications

  • Sending promotional offers, bonuses, and special deals via SMS, email, or in-app notifications
  • Notifying you about new games, features, and platform updates
  • Sharing personalized recommendations based on your gaming preferences
  • Informing you about tournaments, competitions, and exclusive events

Your Control: You can opt out of marketing communications anytime by clicking "Unsubscribe" in emails, replying "STOP" to SMS messages, or adjusting notification preferences in account settings. Opting out does NOT affect essential service communications like withdrawal confirmations or security alerts.

6. Platform Improvement and Analytics

  • Analyzing gameplay patterns to improve game selection and user experience
  • Identifying technical issues and optimizing platform performance
  • Understanding user behavior to enhance website and app navigation
  • Testing new features and improvements before full rollout
  • Conducting market research to better serve Filipino players

7. Responsible Gaming Protection

  • Monitoring betting patterns for signs of problem gambling behavior
  • Enforcing deposit limits, loss limits, and session time restrictions you've set
  • Implementing cooling-off periods and self-exclusion requests
  • Providing resources and support for players experiencing gambling difficulties
  • Blocking accounts that violate responsible gaming policies

How We Protect Your Information

979Jili implements multiple layers of security to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security measures meet or exceed industry standards used by major banks and financial institutions.

Technical Security Measures

  • 256-Bit SSL Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols, the same encryption used by banks for online banking
  • Encrypted Data Storage: Personal information stored in our databases is encrypted at rest using AES-256 encryption algorithms
  • Secure Password Hashing: Passwords are never stored in plain text; we use bcrypt hashing with salt for maximum security
  • Firewall Protection: Multiple layers of firewalls protect our servers from external attacks and unauthorized access attempts
  • DDoS Mitigation: Advanced systems protect against Distributed Denial of Service attacks that could disrupt service or compromise security
  • Intrusion Detection Systems: Real-time monitoring detects and responds to suspicious activity or security threats immediately

Organizational Security Measures

  • Access Controls: Strict employee access policies ensure only authorized personnel with legitimate business needs can access personal data
  • Confidentiality Agreements: All employees, contractors, and third-party service providers sign legally binding non-disclosure agreements
  • Security Training: Regular employee training on data protection, privacy best practices, and security protocols
  • Background Checks: Comprehensive background screening for all employees with access to sensitive systems or data
  • Secure Facilities: Physical security measures including 24/7 surveillance, access badges, and biometric authentication at data centers

Ongoing Security Practices

  • Regular Security Audits: Quarterly third-party penetration testing and security assessments
  • Vulnerability Scanning: Automated daily scans for security weaknesses in our systems
  • Software Updates: Immediate application of critical security patches and system updates
  • Incident Response Plan: Detailed procedures for responding to data breaches or security incidents
  • Data Backup: Regular encrypted backups stored in geographically separate secure locations

Your Role in Security: While we implement comprehensive security measures, you also play a crucial role. Use strong unique passwords, enable two-factor authentication, never share your login credentials, log out on shared devices, and report suspicious activity immediately to security@979jili.com.ph.

When We Share Your Information

979Jili takes your privacy seriously and never sells, rents, or trades your personal information to third parties for their marketing purposes. We only share data when absolutely necessary to provide our services or comply with legal obligations, and always under strict confidentiality agreements.

Essential Service Providers

We share limited information with trusted third-party service providers who help us operate our platform:

  • Payment Processors: GCash, PayMaya, bank partners, and payment gateways receive only the information necessary to process your deposits and withdrawals securely
  • Game Providers: JILI, Pragmatic Play, Evolution Gaming, and other game developers receive gameplay data required for game functionality and random number generation
  • Identity Verification Services: Third-party KYC/AML verification providers analyze your identification documents to confirm your identity and prevent fraud
  • Cloud Hosting Services: Secure cloud infrastructure providers host our databases and applications with strict data protection agreements
  • Customer Support Tools: Live chat platforms and support ticket systems process your inquiries and maintain communication records
  • Analytics Providers: Google Analytics and similar tools (with anonymized IP addresses) help us understand platform usage and improve user experience

Legal and Regulatory Compliance

We may disclose personal information when required by law or to protect our legal rights:

  • In response to valid legal requests from Philippine government authorities, regulators, or law enforcement agencies
  • To comply with court orders, subpoenas, or other judicial processes
  • To investigate and prevent fraud, money laundering, or other illegal activities
  • To enforce our Terms and Conditions or other legal agreements
  • To protect the safety and security of our players, employees, or the public
  • In connection with corporate transactions like mergers, acquisitions, or asset sales (with prior notice to affected users)

With Your Explicit Consent

We may share information for other purposes if you provide clear, informed consent. Examples include:

  • Publishing your username on tournament leaderboards or winner announcements (you can opt out)
  • Sharing success stories or testimonials with your permission
  • Participating in marketing campaigns or promotional events

We NEVER: Sell your personal information to marketers, data brokers, or advertisers | Share your data with unauthorized third parties | Use your information for purposes incompatible with those disclosed in this policy | Transfer data to countries with inadequate data protection laws without appropriate safeguards

Your Privacy Rights and Choices

Under the Philippine Data Privacy Act of 2012 and international data protection standards, you have specific rights regarding your personal information. 979Jili respects these rights and provides mechanisms to exercise them easily.

1. Right to Access

You have the right to request a copy of all personal information we hold about you. To exercise this right:

  • Email privacy@979jili.com.ph with subject line "Data Access Request"
  • Provide your registered mobile number and account username for verification
  • We'll respond within 15 business days with a comprehensive data report

2. Right to Rectification

If any personal information we hold is inaccurate or incomplete, you can request corrections:

  • Update basic information (email, mobile number) directly in Account Settings
  • For KYC document updates, contact support@979jili.com.ph with new documents
  • Changes take effect immediately upon verification

3. Right to Erasure ("Right to be Forgotten")

You can request deletion of your personal data in certain circumstances:

  • Email privacy@979jili.com.ph requesting account deletion and data erasure
  • We'll delete your data within 30 days after account closure
  • Exception: Information required by law for regulatory compliance (financial records, transaction logs) must be retained for 5-7 years as mandated by gaming and AML regulations

4. Right to Object to Processing

You can object to specific types of data processing:

  • Marketing: Opt out of promotional communications via email unsubscribe, SMS reply "STOP", or Account Settings > Notifications
  • Analytics: Disable cookies in your browser settings to prevent analytics tracking
  • Automated Decision-Making: Request human review of any automated decisions affecting your account

5. Right to Data Portability

Request your data in a structured, commonly used format that you can transfer to another service:

  • Email privacy@979jili.com.ph requesting data export
  • We'll provide data in CSV or JSON format within 15 business days
  • Includes account information, transaction history, and gameplay records

6. Right to Withdraw Consent

For processing based on consent (like marketing), you can withdraw consent anytime:

  • Withdrawing consent doesn't affect the lawfulness of processing before withdrawal
  • Some processing (account management, legal compliance) doesn't require consent and will continue
  • Account functionality may be limited if you withdraw consent for essential processing

Filing a Complaint

If you believe we've violated your privacy rights:

  1. First, contact our Data Protection Officer at privacy@979jili.com.ph
  2. We'll investigate and respond within 30 days
  3. If unsatisfied, file a complaint with the National Privacy Commission Philippines at info@privacy.gov.ph

Data Retention Period

979Jili retains personal information only as long as necessary to fulfill the purposes outlined in this privacy policy and comply with legal obligations. Different types of data have different retention periods:

Active Account Data

  • Account Information: Retained indefinitely while your account remains active
  • Gameplay History: Maintained for your entire account lifecycle for VIP progression tracking
  • Communication Records: Kept for 3 years for customer service quality and dispute resolution

Closed Account Data

  • Financial Records: 7 years after account closure (required by Philippine gaming regulations and AML laws)
  • KYC Documents: 5 years after account closure (regulatory requirement)
  • Transaction Logs: 7 years for audit and compliance purposes
  • Marketing Preferences: Deleted immediately upon account closure or opt-out request

Inactive Account Policy

Accounts with no login activity for 24 consecutive months are considered inactive:

  • We'll send email and SMS reminders at 18 months, 21 months, and 23 months of inactivity
  • After 24 months, remaining balance may be forfeited per Terms and Conditions
  • Account data transitions to "Closed Account" retention schedule
  • You can reactivate by logging in before the 24-month deadline

Cookies and Tracking Technologies

979Jili uses cookies and similar technologies to enhance your gaming experience, remember your preferences, and analyze platform usage. Here's what you need to know:

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you, remember your settings, and provide personalized experiences.

Types of Cookies We Use

Essential Cookies (Always Active):

  • Session management and login authentication
  • Security features and fraud prevention
  • Load balancing and system functionality

Functional Cookies (Can Be Disabled):

  • Language preferences and interface settings
  • "Remember Me" login functionality
  • Game favorites and personalized recommendations

Analytics Cookies (Can Be Disabled):

  • Google Analytics for traffic analysis (anonymized IP addresses)
  • Usage patterns and popular features identification
  • Performance monitoring and error tracking

Managing Cookies

You can control cookies through your browser settings:

  • Accept All Cookies: Allows full functionality and personalization
  • Block Third-Party Cookies: Prevents analytics and advertising cookies while allowing essential ones
  • Block All Cookies: May significantly limit website functionality and require repeated logins

Most browsers allow you to delete existing cookies. Consult your browser's help documentation for specific instructions.

Updates to This Privacy Policy

979Jili may update this privacy policy periodically to reflect changes in our practices, technologies, legal requirements, or business operations. We're committed to keeping you informed about how we protect your privacy.

How We Communicate Changes

  • Minor Changes: Updated policy posted on website with new "Last Updated" date
  • Significant Changes: Email and SMS notification to all registered users 30 days before changes take effect
  • Material Changes: In-app notification requiring acknowledgment before continuing service

Your Response to Changes

Continued use of 979Jili services after policy updates indicates acceptance of revised terms. If you disagree with changes:

  • Contact privacy@979jili.com.ph to discuss concerns
  • Request account closure before changes take effect if you cannot accept revised policy
  • Exercise your right to data erasure per procedures outlined above

Version History

Current Version: 2.0 (Effective February 1, 2026)
Previous Version: 1.5 (January 1, 2025)
Initial Version: 1.0 (June 15, 2024)

Contact Us About Privacy

For questions, concerns, or requests regarding this privacy policy or your personal data, contact us:

Data Protection Officer

Email: privacy@979jili.com.ph

Customer Support: support@979jili.com.ph (24/7)

Live Chat: Available 24/7 in Account Dashboard

Viber: +63-846-729-8461

Response Time: Within 48 hours for privacy inquiries

National Privacy Commission Philippines

If you have unresolved privacy concerns, contact the Philippine data protection authority:

Website: www.privacy.gov.ph

Email: info@privacy.gov.ph

Hotline: (02) 8234-2228

Address: 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City 1307

Common Questions

Privacy Policy FAQs

Answers to frequently asked questions about data privacy at 979Jili

What personal information does 979Jili collect? ▼
979Jili collects: registration information (mobile number, email, name, date of birth), identification documents for verification (government ID, proof of address), payment details (e-wallet accounts, bank information), gameplay data (betting history, wins/losses), device information (IP address, browser type), and communication records with customer support. All data is collected for specific purposes and protected with encryption.
How does 979Jili protect my personal data? ▼
979Jili uses 256-bit SSL encryption for all data transmission (same as banks), encrypted database storage with AES-256 algorithms, secure password hashing with bcrypt, firewalls and intrusion detection systems, regular third-party security audits, strict employee access controls, and compliance with Philippine Data Privacy Act and GDPR standards. Your data security is our highest priority.
Does 979Jili share my information with third parties? ▼
979Jili shares data only with essential service providers (payment processors for GCash/PayMaya transactions, game providers for gameplay, KYC verification services, cloud hosting) under strict confidentiality agreements. We NEVER sell personal information to marketers, advertisers, or data brokers. Data may be shared with authorities when legally required for compliance or law enforcement.
Can I request deletion of my personal data? ▼
Yes. Email privacy@979jili.com.ph requesting account deletion and data erasure. We'll delete your data within 30 days after account closure. Exception: Financial records, transaction logs, and KYC documents must be retained for 5-7 years as required by Philippine gaming regulations and anti-money laundering laws. Marketing data is deleted immediately upon request.
How long does 979Jili retain my data? ▼
Active account data is retained indefinitely while your account remains active and you continue using services. After account closure: financial records and KYC documents are retained for 5-7 years (regulatory requirement), communication records for 3 years, and marketing preferences are deleted immediately. Inactive accounts (24+ months no login) transition to closed account status.
How can I access my personal data? ▼
Email privacy@979jili.com.ph with subject "Data Access Request" including your registered mobile number for verification. We'll provide a comprehensive report of all personal information we hold about you within 15 business days in CSV or JSON format. This includes account details, transaction history, gameplay records, and communication logs.
Can I opt out of marketing communications? ▼
Yes! Opt out anytime by: clicking "Unsubscribe" in promotional emails, replying "STOP" to SMS messages, or adjusting preferences in Account Settings > Notifications. Opting out does NOT affect essential service communications like withdrawal confirmations, security alerts, or account-related notifications which continue for account functionality.
Does 979Jili use cookies? ▼
Yes. We use essential cookies (session management, security, required for functionality), functional cookies (preferences, "Remember Me", personalization - can be disabled), and analytics cookies (Google Analytics with anonymized IPs - can be disabled). Control cookies through your browser settings. Blocking all cookies may limit website functionality and require repeated logins.
Is my payment information secure? ▼
Absolutely. 979Jili NEVER stores full credit/debit card numbers or CVV codes. Card payments are processed through PCI-DSS compliant third-party processors. E-wallet information (GCash, PayMaya) is encrypted and stored securely. All financial transactions use 256-bit SSL encryption during transmission. Your payment data is protected with the same security standards used by major banks.
What if I have a privacy complaint? ▼
First, contact our Data Protection Officer at privacy@979jili.com.ph. We'll investigate and respond within 30 days. If unsatisfied with our response, file a complaint with the National Privacy Commission Philippines at info@privacy.gov.ph or call (02) 8234-2228. You have the right to lodge complaints with regulatory authorities regarding data protection violations.